Orders and delivery
Orders are usually processed within 1 to 2 working days. Once your order has been processed, you will receive a notification with the shipment tracking details.
Delivery costs vary depending on the method and destination chosen.
Delivery is free on orders over €150 in mainland France and over €300 for the French overseas territories and international destinations.
See our Delivery and Returns page to find out more about delivery times and costs to your destination.
Yes, we deliver to many countries around the world.
Delivery costs and delivery times may vary depending on the destination.
See our Delivery and Returns page to find out more about delivery times and costs to your destination.
Once your order has been dispatched, you will receive an email with the tracking details. You can also track your order by logging in to your account on our website.
If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed and dispatched.
Products
A niche perfume is an exclusive fragrance created by an independent perfume house. These fragrances often use rare ingredients and are made in small quantities, offering a distinctive scent you will not find everywhere.
Yes, we guarantee that all our perfumes are 100% authentic. We work directly with the perfume houses and official distributors to bring you the finest creations.
Although our perfumes are assessed and tested by dermatologists and toxicologists before going on sale, some people may, in individual, rare and unpredictable cases, be allergic to one or other of the ingredients. All ingredients are clearly listed, in line with current European regulations, in the ingredients list on the packaging of each perfume. If you have an allergic reaction, stop using the perfume immediately. After a few days, you can try it again on a small area of skin, such as the wrist, to check whether it really is an allergy to the perfume. However, you should see an allergist to identify the allergen responsible.
Returns and refunds
If you are not satisfied with your purchase, you can return unopened and unused products within 14 days of receipt for a full refund. Please see our returns policy for more details.
To return a product, please contact our customer service team at contact@sayhar.fr for a return authorisation and detailed instructions. Return costs are paid by the customer, unless the error was ours.
Once we have received and inspected your return, we will process your refund within 5 to 7 working days. The refund will be made to the original payment method used for the purchase.